Refund policy

Thank you for choosing abUnique Designs Wreath Company for your custom wreath needs. Each of our wreaths is handcrafted with exceptional care and detail, ensuring a piece that is uniquely yours. Due to the custom and handmade nature of our products, we strictly adhere to the following policy:

All Sales Are Final We do not accept returns, exchanges, or cancellations once an order has been placed. Our process begins immediately upon order confirmation, as we aim to provide prompt service and ensure that your unique wreath is crafted to meet our high standards.

Shipping and Delivery abUnique Designs cannot issue refunds for delays caused by the shipping carrier. Once your purchase is handed over to the carrier, the timing of delivery is beyond our control. We ensure that your item is dispatched promptly and entrust timely delivery to the carrier's services.

Damages During Shipping In the event that your wreath arrives damaged, the responsibility lies with the carrier. abUnique Designs does not refund items damaged during shipping. Customers are advised to file an insurance claim directly with the carrier. Please document the condition of the packaging and the item at the time of receipt, as this will be necessary to support your claim.

Handling Damaged Items Should your item arrive defective or damaged due to manufacturing issues, please contact us within 48 hours of receiving your order. Customers are responsible for the cost of return shipping, a restocking fee, and material costs. Upon receipt and inspection of the returned item, we may issue a partial refund if applicable. Please send photographs showing the damage to [your email address] so we can address the issue appropriately.

Contact Us For any further inquiries or concerns regarding our return policy, please do not hesitate to contact us info@abUniquedesigns. We value your support and provide you with the best quality products and customer service.

Thank you for your understanding and support in preserving the integrity of handmade goods.

Returns, Refund & Exchanges

This shop does NOT refund custom made items. If you order a custom item, you will be sent a picture for final approval before your item is shipped. 

This shop does NOT refund for delays caused by the carrier service shipping. This shop can only control how fast we get your purchases into the hand of the carrier service. Once it is in the hands of the carrier service, the time that it takes them to deliver is the carrier services control. 

This shop does not provide a refund for damages that occurred during shipping. You will need to file an insurance claim with the carrier service as it is their service and employees that damaged your package. Please take pictures of the condition of the box and damages. This will aid in filing your claim.

This shop does NOT accept returns or exchanges of any kind.